Training Courses Soft Skills

The fourth industrial revolution is completely transforming the labor market. Machines can now replace humans even in decision-making and analytical tasks, and they are capable of learning. The added value of people in today’s and tomorrow’s productive world is linked to what machines do not know and cannot do: creativity, lateral thinking, and communication. For those entering or already in the workforce, as well as for those managing simple and complex organizations, it is important to manage the key dimensions underlying soft skills, with particular attention to creativity and lateral thinking.

Scientific evidence tells us that the current education and human resource management system does not promote the development of these skills.

Course overview and learning objectives

The professional training course in Soft Skills introduces the dynamics discussed above and helps participants understand how to develop critical abilities in different contexts.
In particular, the key skills to be developed include:

• creativity;
• communication and negotiation and persuasion techniques;
• public speaking;
• time and conflict management.

In addition, a focus will be proposed on two key professions in this process: salespeople and trainers. All of this forsees the design of training interventions based on company size, structure, and business, identifying specific training needs in order to ensure effective compliance with European Regulations.

The training offer is therefore aimed at professional roles such as employees, managers, professionals and Human Resources specialists, freelancers, and anyone holding positions of responsibility who requires relational, communication, decision-making, negotiation, and complex problem-solving skills.

Among the main objectives to be achieved are:

• learning to analyze the evolution of Economy 4.0 and defining critical skills for the jobs of the future;
• understanding the mechanisms underlying the development of creativity and how an organization can generate creativity;
• learning to create and consolidate relationships by enhancing communication and communication strategies;
• being able to recognize tools of influence and persuasion, how to use them, and how to counter them;
• learning to understand negotiation dynamics, actors, and strategies;
• learning to speak effectively in public;
• being able to manage one’s own time at work and that of one’s team, whether as a member or leader, in order to achieve set objectives;
• acquiring the qualities of an effective salesperson, entrepreneur, manager, and trainer.

The program is delivered in Italian language; for further information, please contact formazione@unimarconi.it